Returns / Exchange

Hygienic Return & Replacement Policy – SecretPlays.pk

At SecretPlays.pk, we hold product hygiene, health safety, and customer satisfaction to the highest international standards. Because we deal in intimate adult wellness items, specific health and hygiene regulations govern our return policy.

1. Defective or Damaged Upon Arrival (100% Replacement Guarantee)

Every electronic product (vibrators, rechargeable toys, electronic masturbators) undergoes a thorough pre-dispatch quality check. However, in the rare event that your product arrives damaged in transit, mechanically defective, or does not power on out of the box:

• Please notify us within 48 hours of receiving the package.
• Share a brief video showing the defect via our private WhatsApp helpline: +92 325 2805595.
• Once verified, we will dispatch a brand-new replacement immediately at zero additional product cost to you.

2. Hygiene & Health Safety Exception

Due to health regulations and strict sanitary standards for intimate personal pleasure products, items that have been unsealed, opened from their hygienic shrink-wrap, or used cannot be returned or refunded for change-of-mind reasons. This policy exists to protect all our customers and guarantees that every item you receive from SecretPlays.pk is 100% brand-new, factory-sealed, and untouched by anyone else.

3. Incorrect Item Delivered

If you receive a product different from what you ordered, keep the factory packaging intact and contact us within 48 hours. We will arrange a free exchange for the correct item right away.